FREQUENTLY ASKED QUESTIONS
Frequently asked questions
What type of payments do we accept?
We accept the following payment methods : Paypal ,Visa, Mastercard, and american express
Why did my payment fail ?
If your payment for an order has failed , please check that it is not due to the following situiations : Card security code failed, Please note that failed card security code can cause failed payment. Insufficient funds : If you meet the insufficient funds error log when you make payment by credit card , Please make sure you have sufficient funds in that accont and that payment for your order does not exceed credit limit.
How can i track my order?
Once your order has shipped out . You will recieve an order number and a email with the tracking information
I can't track my order using the tracking number provided . What can i do ?
If you cannot track your order using the tracking number provided , please send us a email with your Name , Number , and order number . Sometimes shipping companies take 1-2 days to update tracking information on their website.
How long will it take to recieve my order?
Normally the shipping takes 5-7 buisness days . But i add on at least 3 extra buisness days to factor in shipping company, shipping method, as well as location of the shipping address
How long do Wigs last?
The wig units can last as long as as 2 years with proper care . We have care instructions under each product .
Do you offer payment plans on the Wigs?
Yes , we do offer payment plans for our units. Please visit payment plans on the home page for futher direction